CHÚ THÍCH
CHƯƠNG 1
1. Jefferry Gitomer, The Little Red Book of Selling, (NXB Bard Press,
Austin, TX, 2004)
2. Roger Fisher, William L. Ury, Bruce Patton, Getting to Yes: Negotiating
Agreement Without Giving In, (NXB Penguin Books, New York, 1993)
3. William L. Ury, Getting Past No: Negotiating Your Way from
Confrontation to Cooperation, (NXB Bantam Books, New York, 1993)
CHƯƠNG 2
1. Brian Tracy, “You Are the Message” Selling Power, T.7/T.8 2006, tr. 18
2. Cliff Edwards, “Death of a Pushy Salesman”,Business Week, T.3, 2006,
tr. 108
3. George Bernard Shaw, Mrs. Warren’s Profession, Hồi 2
4. Gerrard Macintosh, “Personality and Relational Time Perspective in
Selling,” Journal of Selling and Major Account Management, 2006, tr. 29
CHƯƠNG 4
1. Nicole Gull, “Getting to No,” Inc., 10/2003,
http://www.inc.com/magazine/20031001/sales.html.
CHƯƠNG 5
1. Harry Mills, Artful Persuasion, (NXB AMACOM Books, New York,
2000), tr. 133
