9. “Novartis AG,” AnnualReports.com, được truy cập vào
2018/02/03, http://www.annualreports.com/ Company/novartis-ag.
Chương 1
1. “FDNY vintage fre truck, 1875 - Photos - FDNY Turns 150: Fire
Trucks Through the Years,” New York Daily News, 25/04/2015, được
truy cập vào 02/03/2018, https://web.archive.org/
web/20170608165852/http://www.nydailynews. com/news/fdny-
turns-150-fre-trucks-years-gallery-1.2198984?pmSlide=1.2198967.
2. “Steinway & Sons | The Steinway Advantage,” được truy cập vào
02/03/2018, https://web.
archive.org/web/20170611062352/http://www.
steinwayshowrooms.com/about-us/the-steinway- advantage; Danne
Polk, “Steinway Factory Tour,” được truy cập vào 02/03/2018,
https://web.
archive.org/web/20150225093233/http://www.ilovesteinway.com/stei
nway/articles/steinway_factory_tour.cfm. Ngoài ra còn có: “Steinway
& Sons,” www.queensscene.com, được truy cập vào 2018/03/12,
http://www.queensscene.com/ news/2014-08-
01/Lifestyle/SteinwaySons.html.
3. Ricky W. Griffn,Management (Australia: South- Western Cengage
Learning, 2013), 30-31. “Steinway Factory Tour | Steinway Hall
Texas,” được truy cập vào 2018/02/03, https://web.archive.org/
web/20160330202353/http://www.steinwaypianos.
com/instruments/steinway/factory.
4. Matthew L. Wald, “Piano-Making at Steinway: Brute Force and a
Fine Hand,” New York Times, 28/03/1991,
http://www.nytimes.com/1991/03/28/business/ piano-making-at-
steinway-brute-force-and-a-fne- hand.html.
5. Michael Lenehan, “The Quality of the Instrument,” Atlantic,
08/1982, 46.
