18. “Turning the Tide on Homelessness in New York City,” City of
New York, được truy cập vào 08/10/2017,
http://www1.nyc.gov/assets/dhs/downloads/pdf/ turning-the-tide-on-
homelessness.pdf.
19. Alana Semuels, “How to End Homelessness in New York City,”
Atlantic, 04/01/2016, được truy cập vào 08/10/2017,
https://www.theatlantic.com/
business/archive/2016/01/homelessness-new-york- city/422289/.
20. Ellen Lupton, Beautiful Users: Designing for People (New York:
Princeton Architectural Press, 2014), 21.
21. Tom Kelley và David Kelley, “Kids Were Terrifed of Getting MRIs.
Then One Man Figured Out a Better Way,” Slate Magazine,
18/10/2013, http://
www.slate.com/blogs/the_eye/2013/10/18/creative_
confdence_a_new_book_from_ideo_s_tom_and_ david_kelley.html.
22. “From Terrifying to Terrifc: The Creative Journey of the
Adventure Series,” GE Healthcare: The Pulse, 29/01/2014,
http://newsroom.gehealthcare.com/ from-terrifying-to-terrifc-creative-
journey-of-the- adventure-series/.
23. Câu chuyện tuyệt với về Doug Dietz có thể được tìm thấy trong
Tom Kelley và David Kelley, Creative Corifdence Unleashing the
Creative Potential Within Us All (New York: HarperCollins, 2015).
Kelley và Kelley, “Kids Were Terrifed of Getting MRIs.”
24. “Doug Dietz: Transforming Healthcare for Children and Their
Families,” PenneyLaneOnline. com, 24/01/2013,
http://www.penneylaneonline. com /20 13/01/2 2/d o ug-d ie tz-tra ns
fo rm ing- healthcare-for-children-and-their-families/.
25. “‘Adventure Series’ Rooms Help Distract Nervous Youngsters at
Children’s Hospital,” 28/05/2012, Pittsburgh Post-Gazette, được truy
cập vào 11/06/2017, http://www.post-gazette.com/
