42. Warren Berger, Glimmer: How Design Can Transform Your Life,
and Maybe Even the World (New York: Penguin Press, 2009), 172.
43. Martin, Design of Business, 86.
44. Reingold, “Claudia Kotchka Glides.”
45. Sutton và Rao, Scaling Up Excellence, 20.
46. Dorothy Kalins, “Going Home with the Customers,” Newsweek,
22/05/2005, http://www.newsweek.com/ going-home-customers-
119233.
47. Martin, Design of Business.
48. Harvard Business Review, “Innovation at Procter & Gamble,”
YouTube, 14:27 23/06/2008, http://www. youtube.com/watch?
v=xvIUSxXrffc.
49. Như trên.
50. Dev Patnaik,“Forget Design Thinking and Try Hybrid Thinking,”
Fast Company, 25/08/2009, http://
www.fastcompany.com/1338960/forget-design- thinking-and-try-
hybrid-thinking.
51. Sutton và Rao, Scaling Up Excellence, 5.
52. “Automation and Anxiety,” Economist, 25/06/2016, được truy cập
vào 03/02/2018, https://www. economist.com/news/special-
report/21700758-will- smarter-machines-cause-mass-
unemployment- automation-and-anxiety.
53. David Autor, “Polanyi’s Paradox and the Shape of Employment
Growth,” National Bureau of Economic Research, 2014,
doi:10.3386/w20485.
54. Mercatus Center, “Atul Gawande on Priorities, Big and Small,”
Medium, 19/07/2017, được truy cập vào 09/10/2017,
